Return, Exchange & Refund Policy

RETURN, EXCHANGE & REFUND POLICY

At STYLUXES, we want you to receive your order in the right condition and enjoy your purchase with confidence.

Please read the following policy carefully before requesting a return, exchange or replacement.

  1. ELIGIBILITY PERIOD

Any return, exchange or replacement request must be made within 10 days of receiving the product.

Requests made after 10 days may not be accepted.

  1. PRODUCT DAMAGE OR MANUFACTURING ISSUE

If you receive a product with a manufacturing defect, damaged print, stitching problem, or another product-related issue that was not caused by the customer, STYLUXES will arrange a replacement.

For an eligible product-related issue:

  • The replacement delivery charge will be covered by STYLUXES.
  • The customer will not be charged for the replacement delivery.
  • The product must be returned in a condition suitable for inspection.
  • Customers may be asked to provide photos or videos of the issue before the replacement is approved.
  1. SIZE OR COLOUR EXCHANGE

If you want to change the size or colour of a product, you may request an exchange within 10 days of receiving the product.

For size or colour changes:

  • The product must remain in good and resalable condition.
  • The product should not be washed, worn, damaged, altered or otherwise used.
  • The customer is responsible for the delivery/courier charge for the exchange.
  • The requested size or colour is subject to availability.
  1. COLOUR OR DESIGN / PRINT PROBLEM

If the colour, print, design or graphic of the product fades, peels, cracks, comes off, or develops another product-related problem during normal use, and the issue was not caused by the customer’s actions, the customer may request a replacement.

For an eligible colour or design/print issue:

  • The issue must be reported within 10 days of receiving the product.
  • STYLUXES may request photos or videos for verification.
  • If the issue is confirmed to be a product-related problem, STYLUXES will arrange a replacement.
  • The customer will be responsible for the delivery/courier cost for this replacement.
  1. CUSTOMER-CAUSED DAMAGE

Replacement or exchange will not be available for damage caused by the customer.

This may include, but is not limited to:

  • Incorrect washing or washing instructions not being followed
  • Excessive heat or ironing damage
  • Intentional removal or peeling of print/design
  • Cutting, tearing or altering the product
  • Damage caused by chemicals, bleach or other substances
  • Normal wear and tear
  • Damage caused by misuse or improper handling

If an issue is determined to be caused by customer handling or misuse, the replacement request may be rejected.

  1. PRODUCT CONDITION FOR EXCHANGE

For size or colour exchange, the product must:

  • Be unused or in suitable resalable condition
  • Not be washed
  • Not have stains, perfume, smoke or other strong odours
  • Not have any intentional damage or alteration
  • Include the original product/accessories where applicable

STYLUXES reserves the right to inspect the product before approving an exchange.

  1. AVAILABILITY

All exchanges are subject to product, size and colour availability.

If the requested size or colour is unavailable, STYLUXES may offer an available alternative.

  1. HOW TO REQUEST AN EXCHANGE OR REPLACEMENT

To request an exchange or replacement, please contact STYLUXES within 10 days of receiving your order.

Please provide:

  • Order number
  • Customer name
  • Contact number
  • Reason for the request
  • Clear photos or videos of the product/problem when applicable

Contact:

Email: styluxesbd@gmail.com
Phone / WhatsApp: 01957-462334

Our team will review the request and provide the next steps.

  1. REFUND

STYLUXES primarily handles eligible issues through product replacement or exchange.

A refund is not automatically provided simply because a customer requests a return or exchange. Any refund, where applicable, will be considered by STYLUXES based on the specific order and circumstances.

  1. IMPORTANT NOTE

Customers should inspect the product after receiving the order and contact STYLUXES as soon as possible if there is any issue.

This policy applies to products purchased directly through STYLUXES.

STYLUXES reserves the right to review each request individually to determine whether it meets the conditions of this policy.

Last Updated: September 2026

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